Shipping policy
Shipping Policy
Last Updated: July 25, 2025
Thank you for shopping with puaasdfkm. This Shipping Policy explains how orders are prepared, dispatched, tracked, and delivered, as well as what you should do if you experience a shipping-related issue.
By completing a purchase on our store, you acknowledge and agree to the shipping terms described below.
1. Order Processing
We begin preparing orders as soon as possible after they are successfully submitted.
Please allow approximately 3 business days for our fulfillment team to verify, prepare, package, and transfer your order to the applicable shipping carrier.
Orders submitted during weekends will normally begin processing on the following Monday or next available business day.
Please note that processing time is separate from the estimated transportation time shown below.
2. Shipping Time and Delivery Fee
After your order has been dispatched, the typical estimated delivery period is:
10–20 business days
We generally charge a flat shipping rate of:
USD $5.99
This standard rate applies to worldwide delivery unless another shipping rate or promotional offer is displayed during checkout.
All delivery periods are estimates and begin after the order has completed processing and has been handed to the carrier.
3. Possible Shipping Delays
Although we work with our logistics partners to deliver orders as efficiently as possible, certain circumstances may affect normal transit times.
Possible causes of delay can include:
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Customs inspections or clearance procedures
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Carrier network disruptions
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Local transportation delays
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Public holidays
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Severe weather
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Unexpected logistics issues
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Other events outside our reasonable control
We appreciate your understanding when delays occur due to circumstances that cannot be directly controlled by puaasdfkm.
4. Shipment Tracking
Once your parcel leaves the fulfillment facility, we will send a Shipping Confirmation Email to the email address associated with your order.
This email will contain your shipment tracking number.
You may enter the tracking number on an international parcel-tracking platform such as:
17TRACK — www.17track.net
Please be aware that tracking information may not appear immediately after shipment. Carrier systems can require several days to register or refresh shipment data.
A temporary lack of tracking updates does not necessarily mean that the parcel has stopped moving.
5. Orders Shipped in Multiple Packages
If you purchased more than one product, your order may occasionally arrive in separate parcels.
Items may be stored or fulfilled from different facilities. In some cases, splitting an order into multiple shipments allows available items to reach you sooner.
When an order is divided into separate packages, each shipment will normally receive its own tracking number.
You may therefore receive more than one Shipping Confirmation Email for the same order.
If only part of your order arrives first, please review your shipping emails and tracking information before reporting an item as missing.
6. Changes to an Existing Order
Requests to change an order are highly time-sensitive.
If you need to update your:
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Delivery address
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Recipient name
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Phone number
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Product size
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Product color
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Quantity
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Other order details
please contact us as soon as possible, preferably within 12 hours after placing your order.
Email our customer service team at:
Please include:
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Your Order Number
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Your Order Email
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A clear explanation of the change you are requesting
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The corrected shipping details or new product selection, where applicable
Because orders may enter the fulfillment process quickly, we cannot guarantee that a requested modification can be completed once preparation or shipment has started.
Nevertheless, our team will make a reasonable effort to assist when the request is received in time.
7. Missed Delivery Attempts
If a carrier attempts delivery while you are unavailable, the carrier may leave a delivery notice or transfer the package to a local collection location, such as a post office or carrier facility.
If this happens, we recommend contacting the local carrier directly and providing your tracking number to arrange collection or obtain additional delivery information.
If you are unable to resolve the issue with the carrier, you may also contact our customer service team for assistance.
Please note that puaasdfkm cannot accept responsibility for parcels returned or undelivered because an incorrect or incomplete shipping address was supplied, or because the recipient did not collect the package within the carrier's required timeframe.
8. Delayed or Inactive Tracking
If your shipment appears to be taking longer than expected, please first review the most recent event shown in the tracking history.
Tracking updated within the last 7 days
If there has been a tracking event during the previous 7 days, the parcel is generally still considered to be moving normally through the carrier's network.
Some international shipments may travel between facilities without receiving a scan at every stage.
No tracking update for more than 7 days
If the tracking history has shown no new activity for more than 7 days, please contact us so we can assist with further investigation.
Email:
Please provide your:
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Order Number
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Order Email
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Tracking number, if available
This information will help us identify the shipment and review its status with the relevant logistics provider.
9. Lost or Stolen Shipments
We understand how concerning it can be when a parcel cannot be located.
When a shipment appears to be lost, we may contact the applicable carrier or logistics provider to investigate its status.
Package Confirmed Lost in Transit
If the carrier's investigation confirms that your parcel was officially lost while in transit, we will arrange a replacement order at no additional cost to you.
Tracking Shows “Delivered”
Our lost-in-transit coverage does not apply to parcels that the carrier has officially recorded as successfully delivered to the shipping address provided with the order.
If tracking indicates “Delivered” but the parcel cannot be found, we recommend checking:
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Around the delivery location
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With household members
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With neighbors
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With reception or building management
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With your local carrier or post office
Once carrier tracking confirms successful delivery, puaasdfkm is not responsible for theft, disappearance, or loss occurring after delivery has been completed.
10. International Shipping and Fulfillment Locations
Shipping Destinations
puaasdfkm ships internationally to customers worldwide.
In the uncommon event that we cannot deliver an order to your country or region, our team will contact you regarding the order.
Fulfillment Locations
Our supply and fulfillment network may include facilities located in regions such as:
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United States
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Canada
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Australia
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European Union
We may also work with selected manufacturing and fulfillment partners.
Depending on product availability, destination, and logistics requirements, an order may be shipped directly from one of these partner facilities.
As a result, the physical origin of a package may be different from our business contact address.
11. Customs Duties, Import Taxes, and Other Charges
International shipments may be subject to customs inspections and charges imposed by the destination country.
Any applicable:
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Customs duties
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Import taxes
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VAT
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Brokerage charges
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Clearance fees
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Government-imposed charges
are the responsibility of the customer unless explicitly stated otherwise at checkout.
Such charges are determined by local customs or tax authorities and are not included in the product price or standard shipping fee unless otherwise specified.
Because these fees are imposed by third parties or government authorities, puaasdfkm does not control their amount or application.
12. Shipping Time Disclaimer
Any processing or delivery timeframe stated on our website is provided as an estimate rather than a guaranteed delivery date.
Delivery may be affected by circumstances including customs procedures, carrier operations, transportation interruptions, local regulations, weather conditions, holidays, or other circumstances outside our reasonable control.
puaasdfkm is not liable for delays caused by carriers, customs authorities, or other external events beyond our control.
13. Customer Responsibility for Shipping Information
Customers are responsible for carefully reviewing their shipping details before completing an order.
Please ensure that the following information is accurate and complete:
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Recipient name
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Street address
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Apartment or unit number, where applicable
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City
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State or province
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Postal or ZIP code
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Country
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Contact phone number
puaasdfkm is not responsible for parcels that are lost, misdirected, delayed, or returned because the customer entered incorrect, incomplete, or outdated shipping information.
If you notice an error after submitting an order, contact us immediately. Changes cannot be guaranteed once fulfillment has started.
14. Responsibility After Successful Delivery
Our shipping responsibility ends once carrier tracking confirms that the parcel has been successfully delivered to the shipping address provided with the order.
We are not responsible for packages that are subsequently:
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Lost
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Stolen
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Removed from the delivery location
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Misplaced after confirmed delivery
If a carrier marks a shipment as delivered but you cannot locate it, please contact the carrier and check with other people or building personnel who may have accepted the parcel.
Contact Us
If you have questions about shipping, tracking, delivery delays, missing packages, or an existing order, please contact our customer support team.
Store Name: puaasdfkm
Email: support@cocokynddz.com
Phone: +1 (424) 541-1973
Business:
H.A TRANSPORTATION LLC
1831 N VIRGINIA AVEONTATIO, CA 91764
United States
When contacting us about an existing purchase, please provide your Order Number and Order Email whenever possible. Including this information allows our team to locate your order and assist you more efficiently.