Shipping policy

The puaasdfkm Promise At puaasdfkm, we believe your beauty experience should be effortless—from the moment you place your order to the moment it arrives at your door. Every order is handled with care and attention. To reduce unnecessary waste and keep our pricing fair, many puaasdfkm products are shipped directly from trusted global manufacturing partners who specialize in cosmetic-grade materials and quality craftsmanship. This approach allows us to deliver thoughtfully designed beauty essentials without excessive markups.

1. Order Processing & Shipping Fee Each order is carefully reviewed to ensure it meets our quality standards before shipping. Processing Time: 2–4 business days Shipping Fee: $5.99 flat rate (worldwide) Please Note: During peak seasons (holidays, promotions, or sales events), processing time may take up to 5 business days.

2. Estimated Delivery Times Because our products ship from global partner facilities, delivery times may vary depending on your location. Region | Estimated Delivery Time United States | 10–15 business days Canada / UK / Australia | 11–16 business days Rest of World | 15–20 business days

We appreciate your patience—carefully crafted beauty essentials are worth the wait.

3. Order Tracking Once your order has shipped, you will receive a shipping confirmation email with your tracking number. Tracking Updates: Please allow 1–3 business days for tracking information to update after the shipping label is created. If tracking does not show immediate movement, rest assured—your package is in transit.

4. Customs, Duties & Taxes For international orders, shipments are sent DDU (Delivered Duty Unpaid). This means:

  • Any customs duties, import taxes, or fees charged by local authorities are the responsibility of the customer

  • puaasdfkm is not responsible for delays caused by customs clearance

  • Customs charges are uncommon for most beauty products but may vary by country

5. Order Changes & Cancellations We process orders quickly to ensure timely delivery. If you need to change your shipping address or cancel an order, please contact us at support@puaasdfkm.com within 12 hours of placing your order. Once processing has begun, we are unable to modify or cancel the shipment.

6. Lost or Damaged Packages Your satisfaction is important to us.

Damaged Items If your order arrives damaged:

  • Email us clear photos within 72 hours of delivery

  • We will arrange a free replacement as quickly as possible

Lost or Stolen Packages puaasdfkm is not responsible for packages marked as “Delivered” by the carrier. If your tracking shows delivered but you cannot locate your package:

  • Check with neighbors or household members

  • Contact the shipping carrier (USPS, UPS, FedEx) immediately to file a claim

We will provide all necessary tracking details to assist you, but refunds cannot be issued for packages successfully delivered to the address provided at checkout.