Return and refund policy

At puaasdfkm, your satisfaction is our top priority. If something isn’t quite right with your order, we’re here to help and make the process as smooth as possible.

1. Return Eligibility & Timeframe

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return. To be eligible for a return:

  • The item must be unused, unworn, and in the same condition as received

  • All original packaging and tags must be included

  • Proof of purchase (order confirmation or receipt) is required

2. How to Start a Return

To initiate a return, please contact us at: support@puaasdfkm.com

If your return request is approved:

  • We will provide a return shipping label

  • You will receive detailed instructions on how and where to send your package

Important: Items returned without prior authorization will not be accepted.

3. Damages, Defects & Incorrect Items

Please inspect your order upon arrival. If your item is:

  • Defective

  • Damaged

  • Incorrect

Please contact us immediately at support@puaasdfkm.com, and we will evaluate the issue and resolve it as quickly as possible.

4. Exceptions / Non-Returnable Items

The following items are non-returnable:

  • Personal care or hygiene items (including opened cosmetics)

  • Custom or personalized products

  • Hazardous materials, flammable liquids, or gases

  • Original shipping fees paid at checkout

We also do not accept returns for:

  • Sale items

  • Gift cards

If you’re unsure whether your item qualifies, please contact us before submitting a return request.

5. Exchanges

We do not offer direct exchanges. The fastest way to receive a replacement item is to:

  • Return the original item (once approved)

  • Place a new order separately

This helps ensure faster processing and delivery.

6. European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification. Returned items must:

  • Be unused and in original condition

  • Include original packaging and tags

  • Be accompanied by proof of purchase

7. Refunds

Once we receive and inspect your return:

  • We will notify you whether your refund is approved or rejected

  • Approved refunds will be issued to your original payment method within 10 business days

Please note:

  • Banks and credit card providers may require additional time to process and post the refund

  • If 15 business days have passed since approval and you have not received your refund, please contact us at support@puaasdfkm.com.

8. Refused Shipments & Dispute Resolution

If you wish to cancel an order or request a refund, please contact us at support@puaasdfkm.com immediately.